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32 hour delay for Flyglobespan passengers

28.05.09

Just under 200 passengers were stranded in Spain for 32 hours after a Flyglobespan flight to Glasgow Airport was delayed when two tyres on their plane were damaged in a freak incident, the Evening Times reports.

The flight was due to leave Alicante Airport on Monday at 11:00, but passengers were told they would not be taking off until that afternoon. However, at around 22:00 the 182 travellers were taken to local hotels for the night. When they returned to Alicante airport the following morning the plane was still not repaired and they finally arrived at Glasgow Airport at 21:00 on Tuesday - 32 hours late - on a replacement aircraft.

A Flyglobespan spokesman told the newspaper that the delay had been caused by a highly unusual technical problem that was outside the expertise of its engineers in Alicante. Replacement tyres had been flown out from Edinburgh, but Alicante Airport did not have a hydraulic lift able to support the plane while they were changed. A lift and engineer were then sent out from Glasgow, and a back up plane was also sent to collect the passengers.

The airline spokesman insisted a representative of Flightcare, which deals with its customers at the Spanish hub, was available at the airport for information and advice. He also said passengers were provided with breakfast and meal vouchers during the delay. However, passengers are reported to be upset with the way they were treated by Flyglobespan. One claimed holidaymakers were left waiting for 5 hours before being offered anything to eat or drink - and even then they got only a roll and jam and one bottle of water each. She said that one elderly lady fainted in the heat.

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